Mailconverter

If you use the Mailconverter and want to manage your Tickets you will have some problems in VtigerCRM 6.1 if you use the build in “has Ticket Number” Rule.
That's why this condition had two Bugs.

At first the Subject isn't recognized correctly and the second one is the wrong check if this rule have matched to a Ticket.

To fix this take this two modifications:

File: modules/Settings/MailConverter/handlers/MailScannerRule.php

Search

$match_string = $matchinfo['matches'];

Insert After

if($match_condition == 'Has Ticket Number' && $match_string) return $matchinfo;

Search

$searchfor = "^Ticket Id[^:]?: ([0-9]+)$";

Replace with

$searchfor = "Ticket Id[^:]?: ([0-9]+)";

Now the Ticket System should work as expected!